If you’re not satisfied with our service, we promise to make things right. Our primary goal is to make our customers happy. If we don’t meet your expectations we guarantee your money back based on our terms of use.
If we fall short for any of the following reasons, we’ll refund your money:
Travel document requirements can be difficult to understand. Our sophisticated technology seamlessly ensures that you have all the correct forms for a successful application outcome.
By thinking on a global scale, we have expert representatives from around the world who speak multiple languages to assist customers with any needs.
Our brands all utilize the highest standards for information security and encryption to ensure that our customers have peace of mind about their private information.
There are, of course, certain circumstances that are out of our hands where you would not be eligible for a refund:
As much as we’d like to, we can’t control Mother Nature. Force majeure such as inclement weather can cause delays in shipping and processing that we are not liable for, so please be understanding.
We are private company that works with governments to expedite travel documents. That said, we are not a government agency and we have no control over government shutdowns or delays on their end.
As simple as our process is, we can’t control certain applicant errors that might lead to suspended applications. For instance, simple mistakes such as an applicant forgetting to sign their check or application are beyond our control.
You can find our Terms of Use and Privacy Policy at the bottom of every page of our website. Please be sure to read everything carefully.